We’re looking for a Threat Intelligence Advisor to join our Client team. You will work closely with customers from the moment they reach the onboarding stage. You will develop an understanding of their intelligence requirements, PIRs, and goals, and work with them to enhance their defensive capabilities by ensuring they are getting the most out of Feedly for Threat Intelligence.
About Feedly
Feedly is helping companies stay one step ahead of increasingly active cyber adversaries by offering the fastest way to discover and research emerging security threats. We use an open-source intelligence engine that speeds up the discovery and research of emerging threats. We use machine learning models that automatically gather, analyze, and prioritize intelligence from millions of sources, in near real-time.
We’re a remote-first, self-funded, profitable startup located in the San Francisco Bay Area.
We serve 20 million individual users and over 2,000 organizations
Responsibilities
- Develop and maintain long-term and personal relationships with customers through regular and proactive meetings and interactions
- Ensure customer awareness, engagement, adoption and deep understanding of Feedly features in order for customers to achieve success
- Gain a complete understanding of Feedly’s role in customers’ operations
- Work closely with customers and the product team to translate customer needs into product features and enhancements
- Collaborate with our marketing, development and customer support teams
- Turn our customers into advocates
- Produce and maintain the toolkit (tutorials, guides) we use to educate our customers
Skills and experience
- Bachelor’s degree or equivalent work experience
- You have 2+ years of work experience in threat intelligence, cyber automation, security analyst, or other security related role
- You’re passionate about customer success, helping customers, seeing them grow and adopting Feedly for Threat Intelligence
- You’re patient, empathic and have great listening skills
- You have a growth mindset, enjoy learning and growing as a person as we grow as a team
- You’re an effective communicator, both verbally and written